Supervisor Essentials – August PM Cohort

Course Starts on August 29

Supervisor Essentials – August PM Cohort

  • Training Just for You
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Supervisor Essentials

Today’s supervisors are accountable for managing a broad set of responsibilities while at the same time leading, coaching, and motivating a team. This is no easy task given the often-conflicting expectations that regularly come from various sources. Having confident and skilled managers in place can enhance your organization’s ability to attract and retain top talent while boosting overall productivity and engagement. We take pride in offering interactive, discussion-based sessions led by expert facilitators. Participants will develop practical skills, strategies, and tactical tools they can immediately apply in the workplace.

Who Should Attend?

  • New supervisors or group-leaders looking to expand their skill set beyond technical
  • Team members in a leadership pipeline on a succession path
  • Experienced supervisors seeking a refresher of current practices and tools
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Classes & Dates

Supervisor Essentials

This course is on Thursday afternoons, from 1 pm – 3 pm ET, over ten weeks.

Class
1
Thu, Aug 29

I’m a New Supervisor, Now What?

1:00 PM - 3:00 PM
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A practical guide to stepping up and managing a team

Whether you’ve been a supervisor for 1 day or 1 year, it is highly unlikely that you’ve been trained to do the job! This session provides a baseline in understanding what your new role is all about, the multitude of expectations that come at you from every direction and how to establish yourself as the ‘boss’ while maintaining positive relationships. You’ll also be introduced to how Individual Development Planning can help you continue to grow beyond the classroom.

This knowledge-building session gives you the chance to:

  • Identify how your role as a supervisor differs from your previous job
  • Analyze the impact of the expectations your organization, your supervisor, your employees and your internal customers have of you
  • Define your role as a representative of the organization’s culture to your direct reports
  • Convert your heightened understanding of the supervisor’s role into the start of your own Individual Development Plan
Class
2
Thu, Sep 5

An Introduction to Communication

1:00 PM - 3:00 PM
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A beginner’s guide to effective communication in the workplace

This session explores the complexity of communication and focuses on verbal communication, listening skills, and the all-important impact of non-verbal communication. Participants will learn how to lead by utilizing proactive communication skills and how leaders communicate to influence others effectively.

This skill-building session gives you the chance to:

  • Recognize the components of the basic communication process including encoding and decoding messages
  • Interpret common body language and facial expressions and identify the underlying, unspoken message
  • Discover the complexities of communication by exploring the impact of culture, bias, beliefs, values, experience and social standing on our messages
  • Rephrase common complaints into proactive communications and enhance your standing as a problem solver
Class
3
Thu, Sep 12

Communication in the Digital Age

1:00 PM - 3:00 PM
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Strategies for successful communication in the virtual workplace

We’ve come a long way from a society that worshipped the long form of cursive letter writing and the flowery language of refined society. Along the way, the rules governing emails, texting, and social media, as well as what passes as acceptable language, have been haphazardly and ineffectively applied. This session looks at the effectiveness, overuse, and liabilities of digital-age communication. You’ll leave this session understanding what OMG means and what NSFW means.

This knowledge-building session gives you the chance to:

  • Identify the Five C’s of communication and apply them to all forms of digital communication
  • Recognize the difference between work and social, digital communications and understand the potential consequences of mixing the two
  • Describe ‘Ten Email Best Practices’ and plan how to integrate them into your digital communications
  • Evaluate examples of digital miscommunication and rephrase them effectively
Class
4
Thu, Sep 19

Managing Workplace Conflict

1:00 PM - 3:00 PM
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Learn how to resolve disputes and promote a positive work environment

Have you ever thought, “My life would be so much easier if I didn’t have to deal with people!” That’s the way it feels some days, or maybe every day. This session looks at conflicts and problems in the workplace. There are differences between a conflict and a problem, and they require different approaches. We all have our go-to reaction to conflict that doesn’t always serve us well. This session focuses on expanding our reactions to conflict, developing strategies to deal with the issues that take us out of our comfort zone, and increasing our managerial versatility. We’ll also look at formal problem-solving strategies and how to apply them.

This knowledge building session gives you the chance to:

  •  Differentiate between conflict and problems
  • Identify strategies for dealing with conflict and recognize alternative methods available to you
  • Analyze problem-solving strategies for actual workplace problems
  • Apply conflict resolution strategies in your own workplace
Class
5
Thu, Sep 26

The Intersection of Teamwork and Team Building

1:00 PM - 3:00 PM
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Teamwork is choosing to work together, and team building improves on an aspect of the team’s work

Have you ever wondered the difference between a team and a group of people? Or how to build a trusting team and inspire them to collectively become high performers? Effective teamwork can potentially build strong employee relationships and is an ongoing, dynamic process. This interactive session will explore these questions and offer best practice tips to build a supportive, trusting, and respectful team that stays together, works collaboratively towards common goals, and achieves together utilizing the 4 C’s of a Team Identity.

By the end of this session, you’ll be able to:

  • Recall why teams, teamwork, and team building are all needed in the workplace
  • Understand the relationship between teamwork and teambuilding to achieve peak performance
  • Apply team-building strategies for improved group dynamics, guiding teams toward high performance
Class
6
Thu, Oct 3

Root Cause Problem Solving

1:00 PM - 3:00 PM
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Learn how to uncover the core challenge and stop putting band-aids on problems

Root cause analysis (RCA) is a useful process for understanding and solving a problem. It lets you reveal the problem source key failure points and identify appropriate solutions. RCA assumes that it is more effective to systematically prevent and solve underlying issues than to treat just the immediate symptoms. During the analysis, equal emphasis is placed on defining and understanding the problem, brainstorming possible causes, analyzing causes and effects, and devising a solution to the problem.

By the end of this session, you’ll be able to:

  • Discuss the difference between a problem and an opportunity
  • Identify the steps of a root cause analysis and discuss how to apply them to problem-solving
  • Apply root cause analysis tools to strengthen your approach to problem-solving
Class
7
Thu, Oct 10

Soup to Nuts: The Complete Interview Cycle

1:00 PM - 3:00 PM
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Preparation and a thorough process position you and your team for a positive interview cycle

Much goes into developing an interview cycle before conversations even begin. As a hiring manager, you want to ensure you have the right people in the room and the right processes in place to assess candidates accurately and legally. You also want to ensure that by offer time, your finalist has had a positive experience and an accurate understanding of the opportunity and your business culture. So, where to begin? Join us in this engaging session that will offer helpful tips for successfully structuring your interview cycle from soup to nuts!

By the end of this session, you’ll be able to:

  • Explain the elements of the interview cycle and how to prepare
  • Identify key participants in the interview cycle and their roles
  • Implement interviewing skills and avoid traps
Class
8
Thu, Oct 17

Creating a Professional Development Plan

1:00 PM - 3:00 PM
More

Take action to set and achieve your career goals

Professional development for yourself and your team members starts on the first day of the job. Having a plan to guide people toward success is essential for both the individual and the business. A partnership between a team member and a leader is essential to identify the skills and resources necessary to advance career and company goals. It all starts with evaluating your team.

This skill-building session gives you the chance to:

  • Recall the purpose and value of creating a professional development plan (PDP)
  • Summarize the steps needed to create a PDP
  • Examine where you are now and where you want to be in the future, both as an individual and for your team as a whole
  • Create a plan, including timelines, to fill the gap (including training, development, and other strategies)
Class
9
Thu, Oct 24

Performance Appraisals

1:00 PM - 3:00 PM
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Simplifying the process of setting goals, providing feedback, and evaluating employee performance

Managers despise them, employees dread them, and HR is left to make it happen! If that describes your organization’s performance appraisal system, this course is for you! We’ll look at: how you can overcome the reluctance of all involved, how a systematic approach to appraisals can work for your organization, and how HR can ensure consistency and quality in appraisals. We’ll explore how the formal appraisal is simply a culmination of a communications process that keeps employees informed of their status, expectations and consequences.

This knowledge-building session gives you the chance to:

  • Recall the common types of performance appraisals
  • Describe the four parts of a traditional performance appraisal
  • Analyze the common pitfalls associated with an organization’s approach to appraisals that cause stress
Class
10
Thu, Oct 31

From Discipline to Termination: When Coaching Isn't Working

1:00 PM - 3:00 PM
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Guidance on handling employee performance issues

Telling an employee that they are failing on the job is something most leaders dread. Telling them they’ve lost their job is worse. This session focuses on what happens when improvement doesn’t materialize after coaching. You’ll learn why these conversations are so difficult and how our own values and the organization’s culture and discipline policy influences our decision-making. We’ll review conflict and communications basics and provide ground rules for these difficult discussions. You’ll practice in real-world situations to build your skills.

This skill-building session gives you the chance to:

  • State communication and conflict basics to prepare for difficult discussions
  • Recognize why these discussions are so difficult for both the leader and employee
  • Illustrate risk management by applying applicable laws to scenarios
  • Prepare for those worst-case scenario conversations

Register for Supervisor Essentials

Ready to boost your leadership skills? Register today to be part of this program, network with your peers, and learn how to power your career.

Register Here
Pricing

Supervisor Essentials


AIM Members
Non Members
Price for Course
$3,000
Course Name

Supervisor Essentials – August PM Cohort

Registration is currently open

Classes Begin

Thursday, Aug 29, 2024

Registration Deadline

Thursday, Aug 29, 2024



If you need help registering or applying for a grant, please contact Kallee McGraw or schedule a call.

Interested in training grant funds to offset the cost?

Learn how you can access this course at no cost through the Massachusetts Workforce Training Fund Program by viewing our Learning & Development Catalog.

FAQs

Supervisor Essentials


What is the difference between “Training Just for You” and “Training for Your Company”?
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“Training Just for You” is a training program that any individual from any company can sign up to attend. You’ll join a group of peers from other companies for weekly training sessions. AIM HR Solutions holds these sessions virtually; you can view our calendar of upcoming “Training Just for You” events here. “Training for Your Company” means that we will work with you to deliver training to your company, virtually or onsite. Contact Kelly McInnis if you want to learn more about holding training for your company.

Are these courses available in virtual and in-person formats?
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All of our Training Just For You programs are currently virtual only. If you are interested in AIM HR Solutions offering this program virtually or onsite for your company, contact Kelly McInnis.

Is this course eligible for a grant?
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This course is eligible for the Express Program or the General Grant through the Workforce Training Fund Program. To learn more about this grant and how we can help, you can download our Learning & Development Catalog. If you still have more questions, you can contact Kelly McInnis.

Do you offer in-person training outside of Massachusetts?
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All of our “Training Just for You” programs are held virtually and therefore can be attended by individuals anywhere in the world! Training for your company can also be offered in a virtual format to employees located anywhere. We currently do not offer in-person training outside of Massachusetts. To talk about how we may be able to support you, please contact Kelly McInnis.

Can I register a team of people?
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Yes, and we are here to help! Contact Kallee McGraw at KMcGraw@AIMHRSolutions.com for help registering your team members.

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