There are no series at this time
There are no series at this time
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This interactive session explores the complexities of the supervisory role and the skills required to succeed. Discussions center around expectations placed on the supervisor by the company, staff and peers. Participants are exposed to the expanded skill set required to succeed – which includes technical aspects, human relations, conceptual thinking, communication and decision-making skills. One key benefit of this series is the opportunity for participants to incrementally build elements of an Individual Development Plan (IDP) after each session and begin planning for a productive development conversation with their manager upon the completion of the complete series.
Identify the major differences between the individual contributor and leadership roles, and the impact on internal relationships
Describe the concept of “managing up” - clarifying priorities early and often
View peer organizations as internal customers who also need to be satisfied
Discover how to manage expectations of management, employees and customers
Begin to create your Individual Development Plan (IDP) to sustain learning beyond this series
There are no upcoming classes at this time
This engaging program provides leaders with specific tools and techniques for improving listening skills, delivering effective messages and bridging diverse communication styles.
Identify the components of an effective communication process
Discover the power of non-verbal communication
Explore how physical and social settings affect the verbal
Review the mental barriers to listening
Evaluate your own listening skills and practice active listening
Develop communication techniques to influence team and decision makers
There are no upcoming classes at this time
This program explores the concept of leadership in very personal and highly interactive ways. Participants will gain a better understanding of the important role of a leader as they also benefit from a heightened awareness of their own approach to the role. Situational leadership – an ability to flex personal style to fit a situation – is a major theme. The focus is to develop skills and insight that allows the individual to understand, accept and optimize the leadership role to influence their team.
Explore different leadership styles and learn how and when to use them
Identify the differences between “Manager” and “Leader”
Identify and evaluate your personal leadership style
Assess the development level of those you lead
Discover how to flex your style to influence and motivate staff performance
There are no upcoming classes at this time
This program identifies and reinforces the skills of setting goals and priorities with ample practice and feedback. Techniques for overcoming barriers and planning for the unexpected are demonstrated and reinforced. The importance of business planning and aligning team efforts are also discussed and supported throughout.
Discover strategies for effective personal goal development, and approaches for prioritizing and completing tasks
Write and communicate business goals that are visionary, motivational and unifying
Write and communicate meaningful S.M.A.R.T. objectives, supportive of the overall direction of the group and larger organization
Anticipate barriers to success and prepare to minimize those barriers by planning for the unexpected utilizing S.W.O.T. analysis
Informally assess the strengths and shortcomings of your current team
Gain essential time-management techniques to apply immediately on the job
There are no upcoming classes at this time
This program is designed to help participants understand how employment laws work in the real world - and how they apply very directly to the day-to-day duties, decisions and interactions of managers and supervisors. Virtually all risk related to employment law violation lies with uneducated or undereducated management. A primary focus is to enlighten participants as to how employment laws are broken every day – inadvertently – by leaders who think they’re making sound business decisions, and who would never intentionally discriminate.
Review the basics of primary federal and state employment laws
Discuss how these laws relate to your day-to-day duties as a manger or supervisor
Recognize situations that pose a legal risk to the organization
Describe how your perceptions, attitudes and opinions impact decision making
Explain your responsibility for minimizing risk by responding promptly and appropriately to prevent workplace discrimination and harassment.
There are no upcoming classes at this time
This interactive program provides managers with the tools to define, assess, manage and resolve problems and workplace conflict. Participants gain insight into their personal style in the problem-solving process and techniques to help become better decision makers. The desired outcome is recognition of the manager’s role in turning conflict into a positive force for the company.
Discover personal tendencies for solving problems
Apply methods for problem solving that are valid in virtually any situation
Examine the nature of conflict in the workplace
Identify choices available for constructively dealing with conflict
Practice skills and techniques for avoiding destructive conflict
There are no upcoming classes at this time
A strong leader knows how to leverage individual team member’s strengths and develop their limitations. With this dynamic skillset, supervisors can be transformed into stronger performing leaders.
Create an inventory of team's strengths and improve on their areas of opportunity
Discover how to address problems with underperforming staff effectively
Review best practices on how to develop, coach, and support your employees
Describe the difference between coaching and mentoring, and when to use each
Review how to identify sources of possible performance issues
Identify steps to conduct a thorough corrective action discussion
Examine steps to conducting an effective performance appraisal
There are no upcoming classes at this time
This interactive program reviews the key ingredients for effective teamwork and the supervisor’s role in keeping a team on track. Discussions center on the challenges of guiding a team to outstanding performance, while avoiding the pitfalls that often derail team efforts.
Examine the concept of a shared purpose and why it matters
Identify pros and cons of a team approach and when to best use
Describe the traits and qualities most valuable to a strong team
Recognize the team development life cycle and methods for guiding your team to high performance
Discuss steps to keep teams energized, on-track and integrated with the business at large
Apply learning concepts to an in-class team case study that applies key learning concepts covered in this series
Examine a process to redirect team conflict towards constructive rather than destructive results
There are no upcoming classes at this time
Effective managers know they can’t work hard enough to make up for poor performers on their team. Successful organizations also recognize that finding people who fit their culture and performance expectations happen during the recruiting and selection process, not in the training room! Recognizing the key principles of selection, how to identify the essential skills the organization requires and properly assess if the interviewee possesses those skills is a critical leadership competency.
Identify the key skills required for your organization’s job opening
Describe the key behaviors essential for success in your organization
Identify the necessary elements of a successful interview agenda
Discover key components of the interviewing process and how to structure your approach to interviewing
Demonstrate the proper way to phrase acceptable interview questions
Describe how to appropriately interpret candidate responses
There are no upcoming classes at this time
This program is designed to provide public speakers with the confidence, skill and strategies to make effective presentations in small or large groups. It can be used to prepare a sales team for a standardized presentation or speakers for organizational events. It will also refresh and refine the skills of the occasional public speaker.
Identify the critical elements of audience pre-assessment
Examine the connection between preparation and anxiety reduction
Explore methods to refine presentation objectives and narrow the focus for maximum impact
Gain exposure to the wide choices of presentation media and determine how to make choices consistent with the message and audience
Obtain practical experience by preparing and making a brief presentation
Give and receive targeted peer and instructor presentation feedback in a fun, non-threatening setting
There are no upcoming classes at this time
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