WorkSmart for Individual Contributors

Front-line leadership principles for individual contributors at all levels

Successful organizational change requires support from your entire workforce. WorkSmart is an innovative series of eight workshops from AIM HR Solutions designed to give your Front-line Workers the problem-solving and teamwork skills they need to carry out your vision. WorkSmart integrates content from our Front-Line Leadership and Management programs, for message consistency and focused reinforcement at all levels

These classes are offered as onsite training at your location. Our expert facilitators will come to you and deliver customized training for your organization, on your schedule. For more information contact Kelly McInnis at 617-488-8321 or

Classes and Descriptions

Class 1: Organizational Change

This engaging program delves into the necessity of continuous organizational change to adapt to external realities. It discusses the choices that employees can make in the face of uncertainty, as well as the consequences of those choices. It guides organizations on keeping things in perspective, seeking opportunities from the change, while being positive and productive. In this class, you will:

Recognize the various forms of resistance – many of which are unintentional

Learn how to anticipate the typical human reactions to organizational change

Discover ways to stay productive and positive during periods of uncertainty

Manage the stress of change in an efficient way

Thrive – not just survive – during times of change

Class 2: Developing Creative Solutions

This program provides a structure that generates numerous ideas for the resolution of a problem. Then it refines those fresh, new ideas into practical solutions. It is a fun, fast-paced session designed to produce specific actions for use on the job. In this class, you will:

Review specific creative techniques to generate and refine ideas for practical applications

Explore the interpersonal dynamics that can squelch breakthrough thinking

Apply unconventional approaches for solving embedded problems

Discuss how to be open-minded and patient as ideas evolve into specific initiatives

Foster an innovative mindset among your peers and team

Class 3: Strengthening Communications

This interactive session reveals to each participant their communication style and tendencies. It also helps them to read the styles of others better. Participants will learn how to flex their own style appropriately to improve overall effectiveness and maintain rapport at all levels. Listening skills, non-verbal communication awareness, business writing, and attitude are also areas of focus. In this class, you will:

Uncover your own verbal and non-verbal tendencies as well as exploring alternatives

Learn the multiple ways that listening skills can be improved and areas to practice

Uncover communications pitfalls that provoke defensiveness and practice alternative approaches

Learn the 5 C’s of emails

Appreciate the influence that attitude conveys in communications

Class 4: Problem Solving and Conflict

This program provides participants with insights to effectively resolve problems and conflict in the workplace. Participants will gauge their own personal style in the problem-solving process and learn methods for making better decisions. Much of the program is geared toward how to keep conflict constructive, rather than destructive. In this class, you will:

Discover your own personal tendencies for solving problems as well as different approaches

Build confidence in decision-making

Uncover the nature of conflict in the workplace

Recognize choices available for constructively dealing with conflict

Learn how to deal more effectively with difficult personalities

Class 5: Preventing Workplace Harassment and Discrimination

Workplace harassment and discrimination have long been a practical and ethical concern. Increased awareness of these issues, due to high profile instances and the explosion of #MeToo, has brought an issue long underneath the organizational carpet into view. Employees at all levels require an understanding of both the basics of respect for others, as well as the law. In this class, you will:

Learn to identify the issues of harassment, discrimination, and bullying

Explain the differences and similarities among harassment, discrimination, and bullying

Recognize the laws governing these issues at the state and federal level

Examine and discuss the potential impact of violating these laws on your organization and yourself

Review your organization’s own harassment policy and how to address concerns within the company

Class 6: Workforce Diversity: Unconscious Bias and Inclusion

This program provides useful insights for any employee who works with others from different backgrounds. It offers practical tips for effectively bridging differences among employees, and situations impacted by those differences. It goes beyond cultural differences to include those based on gender, disability, and generation. In this class, you will:

Increase awareness of your own cultural “programming.”

Distinguish between diversity and inclusivity, and describe why both are needed

Identify cultural influences on behavior in the workplace

Increase knowledge about diversity to reduce the potential for misunderstanding

Strengthen communication to help resolve conflict among a diverse team

Class 7: Making Time Work for You

Organizational efficiency and effectiveness depend upon good employee decision-making, the judgment of priorities, and the use of time. Time is a premium for all employers and effective setting of priorities, adherence to goals, and determining where to invest time are essential skills. In this class, you will:

Ensure alignment of organizational goals and individual objectives

Differentiate between important and urgent activities and priorities

Examine how to manage the importance of priorities

Effectively control the daily flow and shifting of priorities

Assess the importance of tasks and their relative priority

Review and discuss effective techniques for managing time

Identify practices to handle email more effectively and efficiently

Class 8: Principles of Teamwork

This program reviews the key ingredients for high performing teams. It explores team dynamics, practices consensus building, and reviews the numerous ways that teams can fall off track. Participants gain a glimpse into their own style in team environments as well as the styles of others. In this class, you will:

Learn to identify the factors that predict the success or failure of a team approach

Gain insight into the contributions that diverse styles can make to team results

Review and practice the behaviors that foster excellent teamwork

Recognize team life cycles and adapt your approach appropriately

Channel team conflict in productive ways for superior results