Front-Line Leader Certificate Series

Leadership training for up-and-coming or existing leaders

Front-Line Leader Certificate Series

**2020 dates for this series have been moved virtually**

Today’s front-line leaders are responsible for managing a broad set of responsibilities while at the same time leading and influencing a team. This is no easy task given the often-conflicting expectations that come from many different directions.

Having confident and skilled leaders in place can enhance your organization’s ability to attract and retain the best talent while boosting overall productivity and morale.

Our leadership series consists of ten half-day modules over five weeks and ensures that your front-line leaders are up to the task. We offer interactive classes, led by highly experienced facilitators, that provide participants with practical skills, strategies, and tools that can be applied in the workplace immediately. Take one course or take all ten.

Who should attend this series?

New supervisors or group-leaders looking to expand their skill set beyond the technical

Team members on the succession path to becoming leaders

Experienced supervisors who seek a refresher

Classes and Descriptions

Class 1 | The Emerging Role of the Front-Line Leader

Every organization has a unique culture, and each supervisor plays an especially important role in helping to shape it. Explore the complexities of the front-line supervisory role and the skills required to succeed.

In this class, you will:

Learn your role in representing the organization’s culture

Clarify the expectations of your company, employees, and your internal and external customers

Create your own Individual Development Plan (IDP) utilizing the concepts learned

**Required for Certificate


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 2 | Setting Priorities, Defining Objectives and Managing Time

Organizations everywhere are becoming much more efficient in doing more with less and working with their teams to do the same. Strategically navigating your daily to-do list may seem impossible, yet it simply takes learning and skill to accomplish. Learn how to overcome barriers and plan for the unexpected. In this class you will:

Identify and reinforce the skills of setting goals and prioritizing with ample practice and feedback

Learn how to prioritize, support and complete your goals through hands-on exercises

Discover the importance of business planning and aligning team efforts


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 3 | Developing a Leadership Style

Taking a team to an efficient and high performing structure does not happen without a leader who is skilled and understands their impact on others. In this class you will:

Explore, and learn details on a variety of different leadership styles

Discover your personal leadership style and how it impacts your success

Learn how generational differences may affect your leadership style


Upcoming Classes

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 4 | Effective Communications

Strong communications are critical to a well-functioning organization. Understanding when, how, and what to communicate can improve the skill of any leader. It is essential to know how to communicate not only with your fellow employees and team but also customers and vendors. In this class you will:

Explore concepts of clear and concise verbal and non-verbal communication

Understand the impact of listening and interpretation

Learn strategies for influencing others


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 5 | Developing Your People

A strong team leader knows how to leverage their individual team member’s strength’s and improve upon their opportunities through coaching, education, and mentorship to name a few. By having a dynamic skill-set, supervisors can be transformed into highly influential leaders. In this class you will:

Learn how to create an inventory of your team's strengths and improve on their areas of opportunity

Discover how to address problems associated with underperforming staff

Review strategies in leading others to their highest potential


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 6 | Leading a Diverse & Inclusive Workforce

Knowing how to properly manage a diverse workforce so that your staff can understand each other’s differences can be a real game-changer. In this class you will:

Learn best practices for leading employees of different backgrounds

Address multi-generational differences among employees

Discover methods for inclusion that provide equal opportunities

Review cultural issues that may affect recruitment and retention


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 7 | Today's Legal Environment

Awareness of federal and state employment laws and regulations and how to mitigate risk is now more crucial than ever. Virtually all decisions inherent in employment law violation lie with under-educated management. In this class you will:

Review the federal and state employment laws that impact your role

Learn how employment laws are broken inadvertently every day by leaders

Learn what your role is when an employee escalates an issue

Explore strategies for reducing legal risk and potential challenges

**Required for Certificate


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 8 | Resolving Conflicts and Problems

Every supervisor at some point must deal with conflict within their team. Knowing how to manage the situation appropriately and work to resolve the issue in a timely manner is critical. In this class you will:

Utilize tools to define, assess, manage, and resolve problems and workplace conflict

Gain insight into your style in the problem-solving process and learn techniques to become a better decision maker

Understand the distinction between constructive and destructive conflict

Learn how to address conflicts and maintain positive relationships


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 9 | Building Your Team by Working Together

Your team’s success weighs heavily on their ability to work together productively. One of the greatest tasks of a supervisor is keeping a team on track and influencing and guiding them. In this class you will:

Focus on a clear, common goal and relate it to your team’s success

Explore how to achieve extraordinary performance through a team

Discover the pitfalls that undermine the team’s success and develop alternative approaches


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time

Class 10 | Utilizing Your Front-Line Leadership Toolkit

You have learned a lot throughout this series, and now it is time to put it into action. In this class you will:

Review the key concepts from the entire series

Get answers to any outstanding questions you may have

Work through a case study that touches upon many of the key concepts covered throughout the series

Review recommendations for your Individual Development Plan (IDP) to bring to your workplace immediately

**Required for Certificate


Upcoming Classes:

If you are looking to register for one or more individual classes, please contact Beth Yohai at 617-488-8335.

There are no upcoming classes at this time