When customers feel heard, cared for, and respected they will return, building brand loyalty
Today’s customers (including us), desire speed, personalization, and convenience. You can tell your customer that their package is late or see that it didn’t arrive at all. But what you can’t tell them is the impact that late package will have on them. We have not humanized the customer journey. It’s a transaction, a metric, a routing number, or SKU. However, if something moves your heart, a service problem becomes a human. What if you decided to be a customer service company that happens to make… or provide…? What would your customers say about you? Professional, patient, and people-first” attitude is the goal.
By the end of this skill building session, you will:
- Recall and describe the key principles and concepts of customer service
- Explain the importance of excellent customer service and its impact on customer satisfaction
- Evaluate customer service interactions, identify areas for improvement, and propose solutions to enhance the overall customer experience